Sales: 0845 470 4001 | Support: 0845 230 6001 | Contact Form | NPS
Categories
Tags
Authors
Teams
Archives
Categories:   All Categories
Suggested keywords
x
Suzette Bouzane Meadows
Company Unified Communications Digital Transformation Artificial Intelligence Contact Centre

When it comes to AI in the contact centre, the first steps are the most critical…

blog-header-when-it-comes-to-ai-in-the-contact-centre
Customer service is in the middle of a deeply transformative period. Regular readers of this blog will already be familiar with the role AI has to play in this journey, and the way technologies like machine learning and Natural Language Processing (NLP) are transforming the customer experience.
Tags:
Contact centre ai unified communications automation artificial intelligence
  274 Hits
Exponential-e News
Company Digital Transformation Retail Digital Transformation Customer Service

Bringing the personal touch to digital transformation – why Exponential-e continues to build our presence in the North

blog-header-bringing-the-personal-touch-to-digital-transformation

"When it comes to digital transformation, the personal touch is often what takes projects from 'good' to 'exceptional'. Plenty of companies can deliver technology, but it's the relationships that really drive innovation in long term."

Philip Button, Regional Business Manager – Enterprise

Tags:
Customer collaboration Next-gen solutions Exponential-e Networking Contact centre
  479 Hits
▲