Exceptional service, optimal efficiency, and cost-effective solutions all characterise the way the Legal sector operates, and the infrastructure it develops to support this. Across the entire sector, there is an increasing demand for data-driven decision making and operational resilience, with the phasing out of cumbersome legacy systems in favour of firm-wide digital transformation. This process of transformation has been accelerated by the growing demand for effective remote working, multiple channels for customer contact, and increasingly high volumes of sensitive data that must be handled in full compliance with all applicable regulations, with effective fraud prevention technology in place. This creates a number of singular challenges around the development and implementation of data-driven legal and compliance transformation.
Challenges across the Legal sector are continually evolving, and Exponential-e is deeply invested in developing technological innovations and Legal IT services in response to them. This includes:
An efficient firm is a profitable firm, which means the automation of day-to-day tasks is essential, freeing lawyers to focus on their clients and raise standards of service delivery across the entire sector.
Best-in-class Public Cloud technology solutions, such as Microsoft Azure, optimises flexibility, scalability, and cost control, while fulfilling the performance demands of the business-critical platforms used on a daily basis for document management, case management and due diligence. This allows for the intelligent implementation of SaaS and PaaS applications that empower firms to put the client at the heart of everything they do, whilst lowering costs and improving profit per equity partner.
A modern and agile approach to working, wherever and whenever lawyers need it, utilising the likes of Citrix VDI and Windows Virtual Desktops enables seamless working in a single click. By offering an exceptional user experience, combined with the ability to work effectively from anywhere, law firms are well-placed to attract and retain the best talent, instantly positioning themselves as cutting-edge, future-minded organisations.
Law firms work with higher volumes of sensitive data than ever before, with remote working and omnichannel customer communication presenting considerable demands of IT governance. Our comprehensive range of leading-edge cyber security solutions ensures firms can maintain full control of accessibility and data security, for complete peace of mind.
Driven by the rising demand for enhanced customer experience and remote collaboration, our UC platforms - including Microsoft Teams and Omnichannel Contact Centre solutions - provide lawyers with an integrated legal communication solution that creates a foundation for strong, long-lasting professional relationships, putting the customer at the heart of every interaction, across every channel.
The Legal sector is facing an evolving range of unique challenges when it comes to optimising cyber security, operational resilience, and the drive for data-driven insights - all of which must be balanced with client confidentiality and trust. In this white paper, we consider these challenges in depth, and explore how a new breed of technology infrastructure offers the answer.
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