Reinventing failure demand to revitalise contact centres
Suzette Meadows, Exponential-e's Lead Consultant for Contact Centre and Unified Communications, writes for Contact Centre Briefing, considering how the contact centre has evolved in recent years, its increasingly critical role in an effective customer contact strategy, and why organisations must understand, monitor, and act upon failure demand. Read the article
Stay Informed
When you subscribe to the blog, we will send you an e-mail when there are new updates on the site so you wouldn't miss them.
